• The vehicle I'm looking for is not in the drop down list
  • You can still search for a make/model that is not listed in the drop down menus by leaving the Make & Model fields as they are, i.e. showing the words Make, Model in their boxes and then entering the name of the vehicle you're looking for as a keyword in the "Keywords" box, then click search. If there are any vehicles of this name in our database, a list will appear.
  • Not sure what vehicle I want but have a fixed price in mind.
  • Select the required budget using the minimum and maximum price fields on the search form, enter your postcode and then click search. The results you receive should contain a mixture of vehicles that all fall within your price range.
  • How do I search for vehicles of a particular color?
  • Enter your postcode and click Search. The results you receive should contain vehicles in your required color. However, due to the way we search our database of advertisements you may also receive examples of vehicles that have "red" fixtures.
  • I want to carry out more specific searches
  • At the current time we don’t offer this feature. We are going to provide such a search were you can search for specific vehicle derivates or specifications by entering relevant keywords into the Trim and Keyword boxes. Such as color, interior fabrics and styles.
  • How do I only search for cars near my home?
  • Enter your postcode and then select a distance, e.g. "1 mile" within the distance field. The results you receive should contain vehicles available within a 1mile radius of your postcode. If no vehicles are located, extend your search area by selecting an increased mileage value.
  • How do I search for vehicles of specific mileage?
  • Select max mileage e.g. "up to 10,000", select any other required details e.g. Make & Model, then click Search. The returned results should show vehicles with a mileage of less than 10,000 miles.
  • Why don't some vehicles state mileage?
  • There are practical and logistical reasons why some of our advertisers are unable to supply information such as mileage. In the main, these advertisers tend to be major dealerships that cross-feed details on their stock directly to our database. As this stock may comprise many thousand vehicles spread throughout the country, it may be logistically difficult to retrieve all information without causing an extended delay in sending the stock live on the site. In the interest of supplying our users with as much choice as possible, we therefore believe its more important to get this stock to market rather than miss the opportunity for it not to be included on the site. In the meantime, we continue to advise our Trade partners, to include details on mileage whenever possible. We know from user feedback that most potential buyers like to have as much information about a vehicle before they make a purchase enquiry. Our advice to Private advertisers wishing to boost the volume and quality purchase enquiries, is to always include mileage details whenever they submit an advertisement.
  • How do I search for cars of a specific age?
  • Select a vehicle age, e.g. "up to 2 years" within the Maximum Age field. Select any other required details e.g. Make & Model, then click Search. The returned results should comprise of vehicles that are under two years old.
  • Why don't some vehicles show the asking price?
  • The pricing is up to the seller we don’t have any control over the pricing. We do however advice the seller wishing to boost the volume and quality purchase enquiries, is to always include pricing details whenever they submit an vehicle listing.
  • Where can I get information like Co2, running costs and full technical info on a vehicle?
  • Locate your required model using our Road Tests. This will allow you to see full vehicle information such as co2 emissions, running costs, engine capacity, top speed, NCAP crash results (where possible) optional extras costing and more.
  • Why do some advertisements show the lease price of a vehicle instead of the full correct price?
  • There are occasions when Trade advertisements are submitted with more than one price, for example the monthly finance payment as well as the full price. In such situations our search engine applies an algorithm to select the number most likely to be the full price. However, there are situations when the wrong figure is selected, resulting in the finance price being displayed instead of actual cost of vehicle. As our algorithm begins to recognize all the possible permutations for figures appearing within the advert text, we are gradually managing to reduce the number of times that the incorrect price is selected. Similarly we are working with our Trade advertisers to make sure that they always include the full price within their vehicle listing.
  • How do I find a dealer near where I live?
  • Use our Dealer Search on the home page. Simply select the dealer name you're interested in, A comprehensive list will then appear, giving the dealership's contact details and inventory.
  • I am wary of being conned
  • Buying and selling vehicles is one of the biggest deals we do, and with many thousands often changing hands, it can be appealing to thieves. To increase your awareness of these, we have compiled a list of some of the more common scams in our NCL fraud tips and awareness link located on our home page.
  • Do you offer any buyer protection?
  • No. However, we do offer some tips on how to protect yourself against fraud and fraudulent listings.
  • Do you offer any protection for the seller?
  • No. However, we do offer some tips on how to protect yourself against fraud and fraudulent listings.
  • How do I report a suspicious listing or fraud?
  • Click the “Flag this listing” button located above the listing. And then we will review the listing and make judgement in order to correct the issues.
  • How do I access my inventory?
  • You will first need your log in information. Then at the Home page click on the my account link in the tool bar. here you will be able to enter your log in information and then you will be able to view your listing and or inventory.
  • How do I edit my listing?
  • You are able to edit your listing in your dealer dashboard.
  • I forgot my login information and password?
  • You are able to reset your login information and or password by clicking on the “My Account” tab located on the tool bar once this step is done you will see the reset button on the left side of the page.